Come and Work With Us!

Business Victor Harbor are hiring!

We currently have two positions available for the right people, and are looking for a Member Services Manager, and Communication and Events Manager to join our team. Scroll down to read through the position descriptions, and get in touch with our Executive Officer Colin Shearing (eo@businessvictorharbor.com.au) if you'd like to discuss these opportunities or get more details.

Applications can be submitted via Seek :
https://www.seek.com.au/job/79014871 (Member Services Manager)
https://www.seek.com.au/job/79015040 (Communications and Events Manager)

Business Victor Harbor (BVH) Role Specification - MemberServices Manager

-         Position Type: Independent Subcontractor

-         Location: 2/23 Victoria Street, Victor Harbor,SA

-         Contract Term: Initial 1-year contract

-         Reports To: Executive Officer & Board

Role Overview:

The Member Services Manager plays a critical role inensuring BVH’s long-term success by nurturing and growing the membership basewhile supporting the Executive Officer and Board. This position directlyimpacts member satisfaction, retention, and growth, ensuring that membersreceive the support and services they need to succeed in business, both locallyand within the region. The role requires an experienced administrativeprofessional with strong business development skills, customer service expertise,and the ability to manage organisational support efficiently.

Independent Subcontractor Agreement:

As an independent subcontractor, you will not be in anemployer-employee relationship. You must have an Australian Business Number(ABN) and provide proof of the required public liability and professionalindemnity insurance. You have the flexibility to accept or reject servicerequests and are free to work for other entities. You may also employ orsubcontract others, provided they are suitably skilled and licensed, and youwill be responsible for their actions. Additionally, you are responsible for yoursuperannuation and tax obligations and may issue an "Opt-Out" Noticeunder the Fair Work Act 2009 (Cth). You will need to supply your own materials,tools, and any necessary office equipment, covering all associated costs.

Qualifications, Skills, and Experience:

Qualifications:

• A relevant qualification in businessadministration, membership management, or a related field.

Experience:

• A minimum of 3+ years of proven experience inbusiness development or membership management.
• A minimum of 3+ years of experience in managingoffice environments and administration.
• Previous experience working with volunteer-basedboards composed of business owners and professionals is highly regarded.
• Experience with CRM software, email marketingplatforms (e.g., Mailchimp), and accounting software (e.g., Xero) is preferred.

Skills:

• Strong proficiency in Microsoft 365 products,including SharePoint and TEAMS.
• Excellent verbal and written communicationskills, with the ability to report findings and outcomes effectively.
• Strong customer service, networking, andrelationship-building skills.
• Exceptional time management with the ability toprioritise competing demands.
• Excellent knowledge of fundamental businesspractices, financial administration, and office management procedures.
• Ability to use data analytics to drive decisionsrelated to membership engagement, retention, and recruitment.

Personal Skills and Attributes:

• High personal integrity and the ability to workindependently without supervision.
• A self-starter with a positive attitude andproactive approach.
• Strong service focus with a commitment tosupporting members and stakeholders.
• Ability to adapt to changing circumstances andevolving business needs.
• Tech-savvy with a keen interest in optimisingprocesses for efficiency.
• Cultural fit with BVH, demonstrating values ofcollaboration, innovation, and community involvement.

Key Tasks:

Member Services:

• Nurture existing members and actively drive newmembership for BVH’s chamber, aiming for a 10% growth in the membership basewithin the first year.
• Implement strategies to grow the membershipbase, ensuring continued engagement and value delivery.
• Manage communication with members, includingmaintaining the BVH business mobile number and members@ email address.
• Analyse member and industry data, providingfeedback and insights on growth opportunities and using this data to improvemember engagement and retention.
• Collaborate with the Communications and EventsManager on direct communication to members via electronic channels.
• Manage member data entry, updates, and filing ofnew and existing members.
• Pastoral care of BVH partners/sponsors ensuringvalue delivery, recognising category levels
• Assist BVH Training, Events, Member Services(TEMS) sub-Committee and the Communications and Event Manager with BVH’sExcellence in Business Awards (bi-annual)

Board Support & Administrative Services:

• Prepare reports and correspondence for the Boardin a timely and accurate manner.
• Manage correspondence in and out of theorganisation in a professional and timely manner.
• Assist with the preparation of BVH newslettersin collaboration with the Communications and Events Manager.
• Maintain office management tasks such asordering supplies, managing contracts on office equipment, and ensuringoperational efficiency.
• Support the Board Chair with secretarial duties,including preparing Board papers and minutes and assist with BVH AGM.
• Assist with the onboarding of Brand VictorHarbor as required.

Financial Administration:

• Manage BVH’s financial administration usingXero, including processing bills and weekly payment runs in line withdelegations of authority coding, multi-factor authentication, membershipinvoices, and completing bank reconciliations within 48 hours of the end of themonth.
• Liaise with the Treasurer regarding invoicing,outstanding membership fees, and financial reporting.
• Ensure BAS, includes review of GST Free
• Reconcile Stripe in line with Xero, includingBVH staff access arrangements
• Collaborate with the Communications and EventsManager to support the Humanitix ticketing system and Stripe online credit cardreceipting system

Key Relationships:

Internal:

• Executive Officer and Communications and EventsManager
• Board Chair, Deputy Chair(s), Treasurer, andBoard members, including working with TEMS sub-Committee

External:

• Existing BVH members and targeted future members
• City of Victor Harbor contact points for BrandVictor Harbor onboarding
• Local businesses and community stakeholders

Goals and Objectives:

• Achieve a 10% growth in membership within thefirst year.
• Ensure member satisfaction remains high, with atarget of 95% member satisfaction rate.
• Ensure financial administration duties arecompleted accurately and on time, with bank reconciliations completed within 48hours of the end of the month.

Performance Review and Feedback:

Performance will be reviewed based on theachievement of specific goals, such as membership growth, member satisfaction,and the accuracy of financial administration. Feedback will be providedregularly by the Executive Officer and the Board, with quarterly reviews toassess progress.

Compensation Structure:

Compensation will be project-based or hourly,with details to be negotiated based on the scope of work and deliverables.

Professional Development:

Opportunities for professional development willbe considered, with an expectation that the contractor stays current withindustry trends and best practices.

Confidentiality:

The subcontractor must maintain theconfidentiality of all BVH-related information and not disclose it to thirdparties without prior consent.

Onboarding Process:

The onboarding process will take approximatelytwo weeks and will include training on BVH’s financial systems, membermanagement platform, and communication tools, as well as an introduction to keystakeholders and an overview of BVH’s values and goals.

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Business Victor Harbor (BVH) Role Specification –Communications & Events Manager

-         Position Type: Independent Subcontractor

-         Location: 2/23 Victoria Street, Victor Harbor,SA

-         Contract Term: Initial 1-year contract

-         Reports To: Executive Officer, Member Services& Board

Role Overview:

The Communications and Events Manager plays a crucial rolein driving BVH’s outreach efforts by managing social media, website content,newsletters, external communications, and event planning. This positiondirectly supports BVH’s mission to provide business marketing and promotionalservices that enhance the success of our members both locally and regionally.The role demands a tech-savvy, hands-on individual with strong businessdevelopment skills, capable of executing a strategic communications plan thatensures timely and relevant information delivery across various platforms. Theability to adapt to changing circumstances and evolving business needs isessential.

Independent Subcontractor Agreement:

As an independent subcontractor, you will not be in anemployer-employee relationship. You must have an Australian Business Number(ABN) and provide proof of the required public liability and professionalindemnity insurance. You have the flexibility to accept or reject servicerequests and are free to work for other entities. You may also employ orsubcontract others, provided they are suitably skilled and licensed, and youwill be responsible for their actions. Additionally, you are responsible for yoursuperannuation and tax obligations and may issue an "Opt-Out" Noticeunder the Fair Work Act 2009 (Cth). You will need to supply your own materials,tools, electrical equipment, and registered vehicles, covering all associatedcosts.

Qualifications, Skills, and Experience:

Qualifications:

• A relevant qualification in communications,marketing, event management, or a related field.

Experience:

• A minimum of 3-5 years of proven experience inmanaging social media platforms, website content, and event planning.
• Experience working with a volunteer-based boardcomposed of business owners and professionals.
• Previous experience in a similar role within achamber of commerce or member-based organisation is highly desirable.

Skills:

• Strong proficiency in Microsoft 365 products,including TEAMS and related applications.
• Excellent verbal and written communicationskills, with the ability to report findings and outcomes effectively.
• Strong networking and relationship-buildingskills.
• Exceptional time management with the ability toprioritise competing demands.
• Familiarity with tools such as WordPress, Canva,Mailchimp (or similar email marketing software), Eventbrite (or similar eventmanagement platforms), and CRM systems.
• Ability to make data-driven decisions usinganalytics tools to track performance and adjust strategies.

Personal Skills and Attributes:

• High personal integrity and the ability to workindependently without supervision.
• A self-starting attitude with a positiveapproach to challenges.
• Strong service focus with a commitment tosupporting members and stakeholders.
• Tech-savvy with a keen interest in stayingupdated on the latest communication and event management tools.
• Ability to adapt to changing circumstances andevolving business needs, maintaining a proactive and solution-orientedapproach.
• Cultural fit with BVH, demonstrating values ofcollaboration, innovation, and community involvement.

Key Tasks:

Social Media:

• Manage BVH’s social media presence, ensuringregular and engaging content that aligns with BVH’s objectives.
• Develop and implement social media strategies toincrease engagement and reach, with measurable goals such as a 15% increase inengagement within the first six months.
• Monitor and respond to social mediainteractions, fostering a positive online community.

Website Content & Maintenance:

• Update and maintain BVH’s website, ensuringcontent is current, relevant, and user-friendly.
• Implement SEO best practices to enhance websitevisibility and traffic, aiming for a measurable increase in website visits.
• Collaborate with Member Services to ensureaccurate and timely content updates.

Events Planning & Management:

• Plan, coordinate, and execute BVH events,including member meetings, workshops, and networking events.
• Manage event ticketing and registration throughplatforms like Humanitix, ensuring smooth operations.
• Oversee all logistical aspects of events,including venue selection, catering, and AV requirements, with a focus onachieving a 90% satisfaction rate from participants.

Board Support & Administrative Services:

• Provide weekly updates on social mediaperformance and monthly reports on website analytics and event outcomes to theExecutive Officer and Board.
• Liaise with Member Services on BVH newslettersand Brand Victor Harbor requirements.
• Support the Board with administrative tasks,including meeting preparation and minutes, ensuring a high standard of accuracyand efficiency.

Administration:

• Coordinate with Member Services on the Humanitixticketing system and Stripe online credit card receipting system.
• Manage day-to-day administrative tasks relatedto communications and events, ensuring all processes run smoothly.

Key Relationships:

Internal:

• Executive Officer, Member Services of BVH
• Board Chair, Deputy Chair(s), Treasurer, andBoard members

External:

• Existing BVH members and targeted future members
• City of Victor Harbor nominated contact points,particularly regarding the on-boarding of Brand Victor Harbor
• Service providers, contractors, and otherstakeholders involved in event execution
• Local government bodies, sponsors, and mediaoutlets, as required

Goals and Objectives:

• Increase social media engagement by 15% withinthe first six months.
• Ensure a 90% satisfaction rate from eventparticipants.
• Achieve measurable improvements in websitetraffic and user engagement.

Performance Review and Feedback:

Performance will be reviewed based on theachievement of specific goals and objectives, with regular feedback provided bythe Executive Officer and the Board.

Compensation Structure:

Compensation will be project-based or hourly,with details to be negotiated based on the scope of work and deliverables.

Professional Development:

Opportunities for professional development willbe considered, with an expectation that the contractor stays current withindustry trends and best practices.

Confidentiality:

The subcontractor must maintain theconfidentiality of all BVH-related information and not disclose it to thirdparties without prior consent.

Onboarding Process:

The successful candidate will undergo anonboarding process that includes training on BVH’s systems, an introduction tokey stakeholders, and an overview of BVH’s values and goals.